FREQUENTLY ASKED QUESTIONS

If you’ve got questions, we’ve got answers.

Fees & Insurance

  • YES. Some of the therapeutic counselling services we offer ARE tax-deductible.

    Specifically, any Psychotherapy services that are provided by a Registered Social Worker (with either a MSW or RSW designation) DOES qualify (as per Revenue Canada) as an income-tax deductible medical expense.

    However, any Psychotherapy services provided by a Registered Psychotherapist (with a RP or RP Qualifying designation) DOES NOT qualify as an income-tax deductible medical expense.

  • IT DEPENDS. You will have to check with your extended health insurance provider.

    Currently, Psychotherapy is NOT publicly funded under OHIP in Ontario, unless those services are provided by a Psychiatrist or a General Practitioner (GP).

    However, many workplace extended health care plans offer coverage for therapy services.

    We strongly recommend that you check with your insurance provider (or employer) before starting therapy, to understand and verify what portion of our services will be covered under your extended health benefits plan.

    For example, some insurance companies WILL cover services delivered by a Registered Social Worker (either with a MSW or RSW designation) but WILL NOT cover services provided by a Registered Psychotherapist (with either a RP or RP Qualifying designation).

  • OUR RATES VARY. Each session is priced by the therapist and the service offered.

    We offer a wide range of therapeutic services and our rates reflect the expertise of our therapists and the diversity of the specialized services we offer.

    Overall, our rates for general therapeutic services vary from $75 CDN to $175 CDN per session.

    Our rates for specialized services vary from $140 CDN to $275 CDN per hour.* Retainers are required for some services

    While we do have established rates, we also offer an Affordable Counselling Program for clients facing financial barriers.

  • NO. We do not bill insurance companies directly.

    After we receive payment, we provide you with a receipt that has all the required information for you to submit your session to your insurance company.

  • We accept Credit Card (Visa, Mastercard, Amex), e-transfer, and cash.

    Please note we do not have a machine on site to process credit card payments. We add your credit card to your client file through our secure online booking system OWL.

  • If you are booking any appointment on our online client portal- including a free consultation - you will be asked to provide a credit card.

    Credit cards can be added to your account in-person, over the phone, or via our client portal.

    We will confirm payment on the day of your session - if applicable. Free consultations are not billed.

    If paying by credit card, we process payment after your session and email you a receipt.

    If you are paying by e-transfer, we will send you your invoice with the directions on how to pay/email address. Once received, we will forward you the receipt.

    The receipt will indicate information pertinent to insurance submissions.

  • ‌You can update your information or payment method via the online client portal OWL, by calling the office, or in-person at one of our two locations.

Policies & General Info

  • We understand that life happens and you may have to cancel an appointment.

    We ask that you please let us know as soon as possible. Specifically, we require 24 hours notice to cancel or reschedule an appointment.

    If you need to cancel an appointment, please reach out to us via email OR phone, or contact your therapist directly.

    Unfortunately, if you do not provide us with 24 hours notice, you will be charged a cancellation fee at your therapist’s full rate.

    Please note that this includes not showing up for your session and/or rescheduling at the last minute. This policy is in place to be fair to other clients and our therapist’s time.

  • Please, let us know as soon as possible.

    Specifically, we request 48 hours notice to reschedule an appointment.

    If you need to reschedule your appointment, please reach out to us via email or phone directly.

    You are also welcome to contact your therapist directly or you can use our OWL client portal as well.

  • IT’S OKAY. Just let us know.

    A good therapeutic relationship is important for your comfort, confidence and success, and as therapists, we understand this.

    We recommended trying 2-3 sessions with your therapist and if you feel like it’s still not the right fit for you, we are happy to book you with someone else.

  • NO. We do not provide emergency services.

    If you are in crisis please access these crisis and emergency resources in Ontario, or call 911.

    Canada Suicide Prevention Service: 1-833-456-4566 or text: 45645 (24/7)

    Crisis Outreach & Support Team (COAST Hamilton): 905-972-8338

  • NO. We believe you should be able to heal the way you want.

    We offer therapeutic services via secure video, via phone, or in-person sessions at either or Burlington or Oakville, Ontario locations.

    You can choose how you would like to have your sessions with your therapist.

  • We have 2 locations in Ontario to choose from:

    BURLINGTON, ONTARIO

    414 Pearl Street Unit 11, Village Square Burlington ON L7R 2N1

    OAKVILLE, ONTARIO

    775 Pacific Road, Unit 34, Oakville, ON L6L 6M4

  • Both of our locations* are open:

    Monday, Tuesday and Wednesday: 9am - 8pm

    Thursday: 12pm - 8pm

    Friday: 9am - 8pm

    Saturday: 9am - 1pm

    Sunday: CLOSED

    *Please note that individual therapists have their own schedules which are detailed in their profile

  • There are many ways to book an appointment with us:

    NEW CLIENTS

    If you are a NEW client to Peachey Counselling and Family Support, please complete this New Client Booking Form. This will allow our Client Intake and Office Coordinator, Mala to arrange your free consultation.

    You can also book directly by emailing us at: info@peacheycounselling.ca or calling us at 905-632-6555

    CURRENT CLIENTS

    If you are a CURRENT client, you can use the BOOKINGS button link located at the top right of every page.

    This will bring you to our online booking platform: OWL where you will be able to make appointments with your therapist.

    If you have any questions, concerns or difficulty making an appointment, please contact us at:

    info@peacheycounselling.ca or calling us at 905-632-6555

  • We’re always looking for passionate mental health professionals who feel like they would be a good fit on our team.

    If you are interested in submitting your CV or are inquiring about any openings we may have, that information is available via CAREERS.

You don’t have to wait to feel better.

  • We offer IN-PERSON counselling sessions at one of our two locations: Burlington, Ontario or Oakville Ontario.

    We also offer VIRTUAL counselling sessions either by secure VIDEO or by PHONE.

  • BURLINGTON

    414 Pearl Street, Unit 11
    Village Square, Burlington, ON L7R 2N1

    OAKVILLE

    775 Pacific Road, Unit 34
    Oakville, ON L6L 6M4

  • Our individual therapists have their schedules which are detailed on their profile pages.

    Our office hours are:

    Monday, Tuesday, Wednesday, Thursday 9am - 8pm

    Friday 9am - 5pm

    Saturday 9am - 1pm

    Sunday CLOSED

    *PLEASE NOTE: We review requests and are available to take phone calls: Monday / Wednesday / Friday from 9am - 5pm AND Tuesday / Thursday from 12pm - 7:30pm. If you need immediate assistance, or this is an emergency, please contact COAST at 1-877-825-9011 or go to your closest emergency department.

  • GENERAL INQUIRIES

    Call: (905) 632-6555

    Email: info@peacheycounselling.ca

    Visit: Client Care

    MAILING ADDRESS

    414 Pearl Street, Unit 11 Village Square, Burlington, ON L7R 2N1

    REFERRALS

    Email: info@peacheycounselling.ca or Call: (905) 632-6555

  • INITIAL CONSULTATIONS

    FREE

    We offer free 20 minute consultations with our therapists to ensure that you can get any of your questions about therapy at Peachey Counselling answered and to see if your selected therapist is a good fit for you. To book a free consultation, please visit our New Client Bookings page.

    COUNSELLING SESSIONS

    $160+ CDN per session

    Our rates for counselling sessions vary per therapist and the service being provided. For example: individual, couples or family counselling, are priced differently. Rates for these services can be found on each therapist’s profile page.

    SPECIALIZED SERVICES

    $175 + CDN per session

    Our rates for specialized services vary based on the therapist and the service being provided. Rates for these services can be found on their respective page(s).

    AFFORDABLE COUNSELLING SESSIONS

    $75 CDN per session

    Our affordable counselling sessions are offered by Student Therapists in their ‘practicum’ year of study. Under the supervision of a Registered Social Worker or Psychotherapist, they offer reduced rate counselling sessions to complete their practical training before becoming accredited.

Got questions? Ask Mala.

Got questions? Ask Mala.

“It is my goal to always be empathetic, so that when I pick up the phone, you are getting the support and understanding you need.”

As the Practice Administrator here at Peachey Counselling, Mala is available to direct any of your questions.

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