Mala Sharma

CLIENT CARE AND PRACTICE MANAGER

As the Client Care and Practice Manager here at Peachey Counselling, Mala ensures that you have all the support you need while overseeing our daily operations… making her an essential member of our practice team.

Mala Sharma Client Care and Practice Manager at Peachey Counselling and Family Support Burlington Ontario

Let’s get to know each other…

It is my goal to always be empathetic, so that when I pick up the phone, you are getting the support and understanding you need.

I think the biggest misconception about mental health is believing problems are too small to get stressed about. Everyone is their own expert when it comes to their mental health. If it affects them in anyway, it’s already too big.

Mental health is critical for our everyday success. If we do not feel motivated or good about ourselves, we are already behind. Prioritizing mental health allows us to take on new opportunities with the mindset that we can and will achieve amazing things.

I really want you to know that Peachey Counselling is truly is a safe space to access services. Therapy is a transformative process, and I am honoured to be able to support you in your journey.

I’m here for you.

  • EDUCATION

    Bachelor of Arts (Honors), Political Science, English and History University of Toronto

    Social Service Work Diploma, Sheridan College

    PROFESSIONAL ACCREDITATIONS / MEMBERSHIPS

    OCSWSSW Ontario College of Social Workers and Social Service Workers Member

  • AS CLIENT CARE and PRACTICE MANAGER, MALA:

    Assists and supports requests for information, resources or referrals.

    Manages intake requests and facilitates matching new clients with the most suitable therapist / service.

    Oversees daily practice operations.

    Assists clients with scheduling, documentation and billing.

    Assists clients with insurance coverage claims.

    Supports and facilitates media communications and requests.

Q&A

  • After graduating, I found myself not motivated or interested in my current field. Seeing how many injustices exist and the lack of equity made me want to do more for those in my community.

  • Anything they need really. If you are new to therapy or Peachey Counselling and need some guidance, I’m here to help to help in anyway I can.

    Whether that’s choosing the best therapist for you, or answering questions about insurance coverage, or assisting you to book an appointment.

    And if you are already a client of ours, I want to help facilitate making your experience here, an easy, welcoming and positive process.

    At the end of the day, I would like a client of the practice to say that Peachey Counselling is a safe space to seek support for whatever they are going through.

  • I really want people to know that Peachey Counselling is an inclusive environment with amazing therapists. They all have diverse backgrounds when it comes to specialties if you are unsure where to start. It truly is a safe space to access what you need and our team is ready to support you the way you need.

  • "Always ask for what you want, the worst someone will say is no."

Got questions? I’m here to help.

Mala Sharma Client Care and Practice Manager Peachey Counselling and Family Support

Curious about what to expect from therapy? Wondering about insurance coverage? Can’t remember if you booked your session yet? Wondering where you should park?

There is no question too big or too small! If you have a specific request or need my direct assistance, please do not hesitate to contact me. In the meantime, if you’re looking for general information about starting therapy, our policies or fees, or want to know more about the services we offer…